The A/C Guy of Tampa Bay Inc Blog: Posts Tagged ‘covid-19’

Tel-a-Tech Phone Consultation Service Now Available

Friday, April 3rd, 2020

Are you concerned about social distancing but have a repair or system concern that needs to be addressed today? The A/C Guy of Tampa Bay is now offering a phone consultation service for just $29.

We will charge $29 for the consult, which includes video chat thru Duo or WhatsApp if so desired. You will be able to show the tech what is going on, and the tech can walk you through basic solutions if available. If the solution is not readily available and an onsite visit is still required, we will credit the $29 toward the onsite service call fee.

To schedule a consult, please call 727-202-2559 and “book an appointment” with one of our CSRs at a mutually convenient time for our tech to meet with you. You will be asked to pay for the service by providing a credit/debit card number to the CSR or by authorizing a checking/savings account debit.

At the arranged time, the tech will contact you to initiate the call. If you have chosen a video consult, the CSR will arrange the app download with you ahead of time and get your contact info to connect.

The tech will gather as much information as possible, then provide any diagnosis and solutions that can be identified. If the problem can be identified and solutions that you can execute are successful, then $29 fee is the only cost. If a solution is not able to be determined or added diagnostics are needed and the tech needs to make a site visit to complete the diagnosis or provide a recommended solution beyond your abilities or requires needed parts etc., then $29 fee will be given as a credit against the normal charges for that visit. Therefore, you don’t end up spending anything more than if you had just had us come straight away. You can’t lose by trying this out!

If additional calls are required (say, for example, because the tech provided a solution the customer executed themselves, but the problem still persists) these would be considered additional phone consults, but would be charged at a 20% reduced rate.

The A/C Guy of Tampa Bay Inc. Serving Our Tampa Bay Family With Integrity and Honor.

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Important Message To Our Loyal Customers Regarding COVID-19 (Coronavirus)

Wednesday, March 25th, 2020

With COVID-19 (the Coronavirus) dominating headlines around the globe, we wanted to take a moment to let you know that our technicians are taking appropriate and recommended precautions against virus transmission.

Whether at home, in the workplace, or out in the field, they have the information and supplies that they need to protect themselves, their coworkers, and their clients.

Our commitment to your complete satisfaction is exceeded only by our commitment to your health and safety.

If you’ve scheduled service with us already, or are thinking of doing so, rest assured in knowing that the technician coming to your residence is coming prepared not just to do the job, but to do so in the safest manner possible.

Thank you for choosing to work with us. We’re all in this together, and the least we can do is continue to guarantee your comfort!


Sincerely,
The A/C Guy of Tampa Bay Team

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