Reviews

Great Service

Georgia - Clearwater, FL
37 days ago

New installation was fast and convenient. Service people were very courteous and I felt safe with them in my home. They answered all my questions.

Prompt service

Jeff - Palm Harbor, FL
112 days ago

No issues

Great service, would highly recommended

Marc - Saint Petersburg, FL
130 days ago

AC Install

Lindsey - Saint Petersburg, FL
131 days ago

No one likes to hear that they need to replace their AC unit. These guys made the bad news not seem so terrible. They actually care and will do everything they can to get you within a better price range. Also, a next day install is always a bonus!

Pat

Patricia - Palm Harbor, FL
134 days ago

Great service fast and professional!

Katherine - Palm Harbor, FL
134 days ago

Very satisfied.

AC install

Daniel - Tarpon Springs, FL
149 days ago

Excellent job done by both Dan and his installation crew.

a/c installation

James - Dunedin, FL
163 days ago

Excellent Customer Service

Marybeth - Saint Petersburg, FL
164 days ago

Of course, my old AC would only break down on after normal business hours and evenings, but the AC Guy Staff was always prompt, friendly and able to keep things running until I could get a new unit. The installation team for the new unit were also very nice. The AC Guy has a great office staff and system that let's you know when the technicians are on their way. Very knowledgeable and trustworthy - if you need any AC work, give them a call!

This is how every business should take care of their customers!

Preedy248 - Clearwater, FL
180 days ago

Our AC went out for the third time this year. My wife and I finally said enough and started getting quotes for the new unit. We had a few other companies come out and they gave us a quote and told us what everything would cost and said have a great day. Daniel from Th A/C Guy came out and the first thing he did was ask us what was important to us. He listened then based off of our responses he offered us three different packages. That wasn’t the end of his service. He then sat and explained each one and told us the pros and cons of them. We talked for about an hour and any questioned we had he explained until we fully understood. The nice part about this intro is he Gabe is choices and didn’t try to sell us on anyone. He recommended based off our responses and let us decide. We went with the middle higher end model he presented and we liked him so much we asked when he could install. It wasn’t for a week. Now here is where the little extra customer service comes in. He was the only person out of all the quotes we got to say let me take a peak at your ac. I will get it running until we get the new one installed. You will be cool. NOONE else even offered to look at it. Fast forward a week and the team comes out to install the new unit. I have a few questions and call Daniel and boom he picks up answered all of them and I was able to continue with my day. The team left and my wife had an issue with the garage door. I called Daniel back and again boom he had the team turn around to see what had happened. They fixed it in two seconds and apologized. There were no excuses there was no wait time there was no we can’t get back until tomorrow. Fast forward a few days and now I’m getting emails from Haley. Again, great customer service. I had questions on how to get my refund and what needed to happen. She took care of everything. She answered every one of my questions politely and was quick to respond. I was the slow one taking a day or two to get back to her. I sometimes didn’t understand the answer and she would explain in again to me. I never felt I was an inconvenience to her. Fast forward a few more days and Daniele came back for the follow up visit to check out the system and see if everything was ok. My wife had a concern. He went through the entire system (outside unit, inside unit and thermostat ) to make sure everything was good. He let me know my wife’s concerns were not needed anymore. I thanked him and he left. Now at this point I was over the top with The A/C Guy bit then Daniel text me and didn’t a follow up later that day to make sure everything was still good. WOW!!!!! I am a huge fan of this team and I will not use anyone else in the future for any ac calls. Great service isnt enough to explain how great this team really is.