How Awesome are these guys Guys came in got the job done with a manufacturer warranty. Love it.
Daniel is great and went out of his way to provide over the top customer service!!
This is how every business should take care of their customers!
Our AC went out for the third time this year. My wife and I finally said enough and started getting quotes for a new unit. We had a few other companies come out and they gave us a quote and told us what everything would cost and said have a great day. Daniel from Th A/C Guy of Tampa Bay came out and the first thing he did was ask us what was important to us. He listened then based off of our responses he offered us three different packages. That wasn't the end of his service. He then sat and explained each one and told us the pros and cons of them. We talked for about an hour and any questions we had he explained until we fully understood. The nice part about this intro is he gave us choices and didn't try to sell us on anyone. He recommended based off our responses and let us decide. We went with the middle higher end model he presented and we liked him so much we asked when he could install. It wasn't for a week. Now here is where the little extra customer service comes in. He was the only person out of all the quotes we got to say let me take a peak at your ac. I will get it running until we get the new one installed. You will be cool. NOONE else even offered to look at it! Fast forward a week and the team comes out to install the new unit. I have a few questions and call Daniel and boom he picks up answered all of them and I was able to continue with my day. The team left and my wife had an issue with the garage door. I called Daniel back and again boom he had the team turn around to see what had happened. They fixed it in two seconds and apologized. There were no excuses there was no wait time there was no we can't get back until tomorrow. Fast forward a few days and now I'm getting emails from Haley. Again, great customer service. I had questions on how to get my rebate and what needed to happen. She took care of everything. She answered every one of my questions politely and was quick to respond. I was the slow one taking a day or two to get back to her. I sometimes didn't understand the answer and she would explain it again to me. I never felt I was an inconvenience to her. Fast forward a few more days and Daniel came back for the follow up visit to check out the system and see if everything was ok. My wife had a concern. He went through the entire system (outside unit, inside unit and thermostat ) to make sure everything was good. He let me know my wife's concerns were not needed anymore. I thanked him and he left. Now at this point I was over the top with The A/C Guy but then Daniel text me again and did a follow up later that day to make sure everything was still good. WOW!!!!! I am a huge fan of this team and I will not use anyone else in the future for any ac calls. Great service isn't enough to explain how great this team really is!!
Had a really great experience from start to finish with this company. Daniel was so pleasant, knowledgeable. and easy to contact. I replaced my whole system. No hard sell. Great warranty. Thanks!
I had a supremely challenging AC situation that 3 other companies refused to take on. In September's sweltering heat, The AC Guy of Tampa solved the situation with incredible alacrity and honesty. The team of technicians who worked in my home were friendly, respectful and incredibly hard working. I highly recommend this company to everyone in need of AC service, major or minor. A+ for Daniel and his team!!
Daniel is very professional and has vast knowledge of his a/c products. I highly recommend The A/C Guy of Tampa Bay!!!
The A/C guy provided us with the best service we have ever experienced. We would definitely recommend Gregg and his team to anyone.
Incredibly friendly, great service and constant punctuality and hard work. Highly recommend! -Assistant to Brandon Rimes and the Consumer Quarterback Show
Greg and his team are fast, friendly and reliable! They have awesome warranties and guarantee their work! I highly recommend!
Brandon Rimes P.A. Owner of Platinum MVP Realty and Host of The Consumer Quarterback Show on iHeart Radio, FM 102.5 The Bone, AM 1380 The Biz and We Beam TV!
Your technician Tony was very professional and knowledgeable. He was well aware of each service that was needed which I was extremely pleased with. He spent hours cleaning and examining the A/C unit. He came upon the conclusion that the last service done a year ago, wasn't done properly. Tony and your company deserve higher than just a 5-star rating. I will be using your service again for the years to come.